- Introduction
GamestoreMY(ONE GAME SOLUTION) is committed to protecting the personal data and privacy of our users who purchase game top-up services through our website, https://gamestoremy.com/. This policy explains how we collect, use, and share your personal information.
- Information We Collect
We only collect the information necessary to provide our top-up services.
2.1 Information You Provide Directly
Identity Information: Your email address (used for sending receipts and customer service).
Gaming Account Information (Core Data):
Game User ID (UID), character name, or server information, which is essential for fulfilling the top-up service.
Contact Information: Name and phone number provided when contacting customer support.
2.2 Information Collected Automatically
Technical Data: IP address, browser type, operating system, and the dates and times you access our website.
2.3 Payment Information (Crucial)
We do not directly store your credit card or bank account details. All payment transactions are securely handled by our third-party payment service providers.
We only receive transaction status and partial payment identifiers (such as bank name) from the payment providers for order confirmation and processing refunds.
- How We Use the Information
We collect your information primarily for the following purposes:
Transaction Fulfillment: Using your Game User ID to complete the top-up and delivery of game currency, credits, or bundles.
Order Management: Processing your purchase orders, sending confirmation emails, and receipts.
Customer Service: Responding to your inquiries, processing refund requests, and resolving service issues.
Website Operation: Monitoring and analyzing website usage trends to optimize performance and user experience.
Legal Compliance: Complying with applicable laws and regulations, and preventing fraud or illegal activities.
- Sharing and Disclosure of Information
We only share your information in the following circumstances:
4.1 Game Publishers and Developers
Service Fulfillment: In order to fulfill your purchase, we must transfer your Game User ID to the corresponding game publisher or developer (e.g., MiHoYo, Garena, Moonton, etc.) so they can deliver the in-game items to your account.
4.2 Third-Party Service Providers
Payment Processors: Sharing necessary transaction data with payment gateways to process payments and handle refunds.
Analytics Services: Sharing aggregated or anonymized usage data with analytics providers (e.g., Google Analytics).
4.3 Legal Requirements
We may disclose your information if required to comply with a subpoena, court order, or other legal processes.
- Data Storage and Security
Data Retention: We will retain your personal data for as long as necessary to fulfill transactions, resolve disputes, and meet legal obligations.
Data Security: We employ reasonable security measures (including encryption and access controls) to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the Internet is 100% secure.
- User Rights and Contact Information
Depending on the laws in your region, you may have the right to access, correct, or request the deletion of your personal information.
If you have any questions about this Privacy Policy or wish to exercise your user rights, please contact us at:
Company Name: [Your Company Name, e.g., One Game Solution] Email: [Your Customer Service Email, e.g., support@gamestoremy.com] Discord/Other Contact: [Insert Discord ID or other contact method]
- Policy Updates
We reserve the right to update this Privacy Policy at any time. Any updates will be posted on this page with a new Effective Date. You are advised to review this policy periodically.